Refund and Returns Policy
1. General Policy
At Luster Finds we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.
2. Eligibility for Returns
2.1. Time Frame
Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Items
- Items must be unused, undamaged, and in their original packaging.
- All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
- Products that show signs of wear, damage, or alteration will not be eligible for a refund.
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:
- Order number
- Reason for return
- Preferred resolution (refund or exchange)
3.2. Shipping the Return
Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the item within the specified time frame.
4. Refunds
4.1. Refund Method
Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2. Non‑Refundable Items
- Gift cards
- Personalized or custom-made products
- Sale items marked as final sale
5. Exchanges
If you prefer an exchange for a different size, color, or product, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon delivery and report any issues within the 30‑day window.
- Return items in their original condition and packaging.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Luster Finds reserves the right to amend this policy at any time; changes will be posted on this page and become effective immediately.
8. Contact Information
If you have questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: 123 Luster Lane, Suite 100, Austin, TX 78701, USA